Privacy Policy

Last updated: August 2025

London DE Group ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website, contact us, or engage with our services.

1. Who We Are

London DE Group is a precious commodities and fine jewellery company with operations in the UK, UAE, and Colombia. For the purpose of data protection laws, we are the data controller of your personal data.

If you have any questions about this policy or your data, you can contact us at:

Email: support@londonde.com

Postal Address:
London DE Limited
25 Hatton Garden
London
EC1N 8BQ
United Kingdom

Phone: +44 207 859 4754

2. What Personal Data We Collect

We may collect and process the following personal data:

Contact details (name, email, phone number)
Address and delivery information
Payment and billing information (if purchasing goods or services)
Marketing preferences
Technical data (IP address, browser type, pages visited — collected via cookies)

3. How We Collect Your Data

Below are just some examples of how you may provide personal information to us:

The contact form on our website
Purchasing a product or service
Signing up to receive updates or marketing
Applying for or enquiring about funding
Interacting with our website (e.g., via cookies)
Asking us to provide information, items or services to you or someone else
Providing us with business cards or other contact information
Registering for or attending our events

We may also obtain personal information about you from third parties (other individuals or organisations) or from publicly available sources.

4. How We Use Your Data

We use your data to:

Respond to your enquiries and provide customer support
Fulfil orders or transactions
Process funding applications and maintain compliance
Send marketing communications (if you’ve opted in)
Improve our website and services
Comply with legal and regulatory obligations

5. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

To perform our contractual obligations to you; and/or
To satisfy any legal and regulatory obligations to which we are subject; and/or
To satisfy our legitimate interests in the effective delivery of information and services to you and in the effective and lawful operation of our businesses (where this does not interfere with your rights); and/or
When you have agreed (consented) to us processing your personal information.
For our legitimate business interests (e.g., marketing, service improvement), unless overridden by your rights

6. Sharing Your Information

We do not sell your personal data. We may share your data with:

Service providers (e.g., payment processors, IT support)
Legal or regulatory bodies, if required
Affiliated entities within London DE Group (UK, UAE, Colombia)

All third parties are required to respect your data and comply with data protection laws.

7. International Transfers

As a global business, your data may be transferred outside the UK or EEA. Where this occurs, we ensure adequate safeguards (e.g., Standard Contractual Clauses or equivalent protection) are in place.

8. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy, including legal, tax, and regulatory requirements.

9. Your Rights

You have the right to:

Access your personal data
Correct or update your data
Request deletion of your data
Object to or restrict processing
Withdraw consent (where processing is based on consent)
Lodge a complaint with the ICO (UK) or your local supervisory authority

To exercise your rights, contact us support@londonde.com

10. Cookies

We use cookies to improve user experience, track website performance, and support marketing. You can manage cookie preferences via your browser settings.

11. Updates to This Policy

We may update this Privacy Policy occasionally. When we do, we will revise the "last updated" date. We encourage you to review this policy regularly.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

London DE Group
London DE Limited
25 Hatton Garden
London
EC1N 8BQ
United Kingdom