We realise that many people are not comfortable with in person meetings at present so we are offering free, no obligation virtual consultations so that we can provide that same level of service to you in the comfort of your own home. By these means, we are able to offer our customers the same level of support, information and advice via a digital meeting. Many of our customers live outside the UK so this is a long term communications tool that we aim to continue to develop going forward.
The process is simple: select a day and time from the calendar below that is convenient and one of our consultants will confirm that slot with you. The initial meeting usually lasts about 30 minutes, but they are spaced sufficiently to allow for as much time as you need. Following on from this initial meeting, our consultant will email you with some initial designs, stone options and a full estimate. You can then arrange as many follow on virtual consultations as you require until your final piece is delivered to you by secure courier. Typically the process from first point of contact to delivery of the completed jewellery takes 3-4 weeks but we can accommodate shorter timescales if you are in a hurry.
Our commitment to you doesn’t end with the delivery of your finished piece! We will then follow up with our aftercare process to ensure you have all of the continued support you need.
Please complete the diary request below to book your virtual consultation: