Reviews

“My boyfriend found this place on the internet and contacted Phil who arranged for Rory to meet with us as we were looking for an Emerald engagement ring. Rory was very patient in explaining to us various details and information about Emeralds that was impossible to obtain anywhere on the internet or just by browsing through shops and asking various retailers for opinions. He brought a few sample Emeralds to show us and he also picked an amazing Emerald that aligned with exactly what we wanted and within the price my boyfriend was looking for. It was an amazing journey designing this ring. Both Phil and Rory are very friendly, patient and helpful. The knowledge Rory has about Emeralds (even Rubies and Sapphires) is vast and impressive. The diamonds picked out for us to be placed around the Emerald was also of amazing quality. All in all we were extremely happy with the service, the quality of the gems they offered and the workmanship of the ring was also impeccable. I definitely recommend this place for anyone looking for that very special ring for their special someone!”

- Alberto & Wanting

“Choosing the right ring for the big day is not easy! But it was definitely satisfying to see the result!  I purchased the engagement ring + wedding rings with LD&EE and I would definitely recommend to others.  Phil was always available by mail and phone to clarify any questions.  My fiancé was delighted with the result! Best quality and best service, thanks Phil!”

Bruno Hansen

“Great work from Phil and Rory. Personalised service delivered in no time at all- would thoroughly recommend to others”

- Will Searight

“The Team were very helpful and did everything they could to ensure we got great service, which even included reworking the engagement ring on the day of collection as it was slightly to small.  I recommend there service and will return when we are looking to purchase wedding rings.”

Darren

“Having been recommended by a family friend I inquired as I was seeking to buy an eternity ring. Phil was really helpful in guiding me through the myriad of options from stones to ring types (mind bending choice). It was a completely different experience to the hard sell I’d found in most Hatton Garden retail shops. When it came to creating the ring design and making stone selection I met with the actual craftsman in person who went through a careful consultation to get the design just right. Extremely pleased with the result, especially the competitive price. So pleased even I’ve also brought a new engagement stone, again great/patient service, with a massive choice of stone and well beyond those on offer from any shop or online retailer I tried. “

Ben

“When my partner and I first discussed the prospect of tying the knot, I decided that I wanted to be part of the decision process for my engagement ring. London DE expertly guided me through hundreds of possible options to find my perfect match! I’m certainly not an expert but the colour and sparkle of my engagement ring took my breath away and it was a fraction of the price of similar pieces I saw in jewellery shop windows!”

- Annabel Sayers

“On enquiring for a ring Phil from London DE was able to quickly identify the style that would be perfect and a full range of options. He provided expert advice and I bought the perfect ring (to help in getting the right answer!). Having seen a number of other rings recently I know that the ring I received was both of the highest quality for the right price and I wouldn’t hesitate to recommend Phil and London DE for anyone looking to ask a certain question.”

- Liam Connors
London Diamond and Emerald Exchange

“My fiance ordered and designed me a ring via London Diamond & Emerald Exchange.  Really pleased with the design, look and fit of the ring. It arrived really quickly and the team were really easy to work with, keeping us well informed every step of the way “

- Nicola

“Fantastic. Having an engagement ring made is a scary thing, you hope it turns out like you imagined but mine turned out even better! Phil was helpful and patient throughout a long process of me asking questions, making changes, etc. He delivered it in person to check I was happy and, overall, I found a much more personal service than you would expect from a primarily online business / more personal than any walk-in shop! Thanks again Phil.”

Roger
Purdy2

“I had a bespoke diamond engagement ring made to order and was very happy with the whole buying process from start to finish. With no previous experience of buying jewellery I needed some extra help which Phil and Rory were happy to provide. They helped me to find the best diamond for the budget I had available. The end product was beyond any expectations I could have had (and was approximately a third of the cost it would have been to go to a mainstream jeweller). Have already recommended LDE to family and friends (having had LDE recommended to me).”

Richard Purdy

“Making a jewellery purchase online/overseas certainly provides it’s challenges. However, I can’t speak highly enough of the level of professionalism and service that Philip and the London Diamond & Emerald Exchange provided throughout the entirety of this process. Philip went above and beyond to ensure we got exactly what we wanted (Whilst minimising any potential stress/anxiety) and at a more than competitive price. We couldn’t be more thankful for stumbling across LDE as they have exceeded even our wildest expectations. We have absolutely no hesitation in recommending LDE to any in the market looking to purchase some quality jewellery, but in particular, Colombian Emeralds.”

- Mark & Lousia
London Diamond and Emerald Exchange

“I would recommend London DE unreservedly – particulary on the strength of advice offered by Phil Spencer. I am somewhat biased but don’t bother going anywhere else for engagement rings!”

Chris

“Very happy with this service, these are good people. Found them while browsing for an emerald ring over the web, met Phil in Hatton Garden who took me down to the workshop. Was given an interesting background lesson on emeralds by Rory who had recently purchased a good new selection of stones. They then helped me design a ring for my wife (a birthday present) and it was finished, ready and looking beautiful within 5 days. If you don’t want to spend thousands of extra pounds for the frills of shopping in a top west end store then these are your guys. The result is just the same. Will go back to them again when I have another requirement and would certainly recommend to friends.”

- James Clements

“I recently purchased a pair of beautiful Colombian emerald and diamond earrings from London DE. I could not have been more pleased with the service they provided and the professional manner in which Phil and Rory interacted with me – they were so patient and helpful!  Buying jewellery in Hatton Garden can be a bewildering experience so it was a real breath of fresh air to find a bespoke jeweller that specialises in coloured gems and really understands them inside out.  I was able to trace the origin of my emeralds right back to the mine in the Muzo region of Colombia because LDE’s partner business actually produces and distributes the gemstones so you can be sure you are getting the best possible value for money.  I would recommend London DE unreservedly to anyone looking for bespoke jewellery and coloured gemstones…….”

Philippa

“My fiancé made my day with a beautiful engagement ring from London DE! We decided to make this a joint decisions so I was involved in the process from start to finish.  From the word go LDE were professional, helpful and passionate about everything the did – no detail was too small! We had spent a huge amount of time window shopping in Hatton Garden, Bond Street and elsewhere but we decided a bespoke, one-of-a-kind was the way forward for us.  Rory and Phil were amazing (and so patient)! They spent time explaining everything to us and we left feeling we had achieved fantastic value for money and created the perfect engagement ring!  We would recommend LDE unreservedly and we look forward to coming back to see them to order our wedding rings.”

Anna

“I found what I was looking for and got the help I needed. The result was a beautiful diamond. Thanks a lot! “

Ben Libor

“I have just received my engagement ring and it is beautiful. Phil was fantastic! He was there every step of the way, I felt completely included and he put my mind at total rest. I can’t wait to use the service again when it comes to making a wedding ring.”

- Vikki Bell

“Superb service from start to finish, very transparent and the staff were extremely knowledgeable.  Will certainly be recommending their services to friends and family.”

- Oliver

“Couldn’t have been happier with the service Philip provided.  He guided me through the process, explaining the variations to look for within loose emeralds, along with which emeralds would work best, and finally recommending a great designer/jeweller to create my bespoke ring. I would absolutely recommend Philip (and was even the one who asked where I could write a testimonial) and will be going back to him for further pieces for sure.”

- Ollie & Camilla Tunnicliffe

“I have been purchasing rare coloured diamonds from Phil, London DE over the past three years and more recently a fine Colombian emerald. I have always received a professional, reliable and knowledgeable service and certainly would not hesitate in recommending this company.”

Christine Niizeki

“I purchased two vivid green high quality emeralds without any regrets from London DE.  I was given a professional service during the purchase procedure and the dealers showed me every courtesy and even provided proof of identity. I am content to trade again with them.”

- Richard Brooking

“We have purchased many fine Colombian emeralds from Mr Phil Spencer at London DE Limited in UK. The price is very competitive and we are experiencing high demand for emeralds and coloured stones in Hong Kong and Mainland China. The service we receive is very good and we look forward to continuing to work with London DE as we grow our business in the Far East and around the world.”

- Mr Lu Yi, Lu Yi Fine Gems, Wuhan, Hubei Province, China